Customer Relation

Customer Relation Management at Toyota Defence Motors:

Our Basic Responsibilities:

  • To create a better & deeper bond with Toyota customers in Karachi so that they feel proud to be a part of the Toyota Family.
  • Communicate A Positive Attitude.
  • Identify Real Customer Needs.
  • Provide & Satisfy Customer Needs.
  • Ensure Customers Return By Exceeding Their Expectations.

Our Objectives:

  • To provide single window to our customers where all their problems in time.
  • To build a lifetime relationship with our customers.
  • To keep customers informed about our products and services so that they keep coming back to us.
  • To remind customers regarding service and periodic maintenance needs of their vehicles.
  • To seek customer feedback so that we can continuously improve the products and services we provide.
  • To attend to customer feedback immediately leading to long-term customer loyalty.
  • To ensure swift & sure handling of Inquiries and complains.
  • To open to every idea / suggestion to improve our services.
  • To keep update with new information about our product and services.
  • To promote environmental protection.
Our satisfied customers are our pride and strength and we value their patronage.


Tell us what you think!
Your opinions and comments are very important to Toyota Southern Motors and we read every message that we receive. Send us your feedback through our feedback form. We are always happy to hear what you have to say – we listen to our customers!

Philosophy of CR:

To satisfy customers through swift, sure & fair handling of customer inquiries & complaints & continue to earn the trust of society as a company.

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