Customer Feedback Form – Toyota Defence Motors

Customer Information

Name*

First Last

Cell No.:*

Email:*

Reg No.:

Vehicle Make:*

Customer Type :*

Level of greeting at dealership entrance and guidance toward service advisor.*

Attention and courtesy shown by Service Adviosr.*

Service advisor knowledge.*

Explanations on work to be performed and charges before commencement of work.*

Convenience of finding Customer Facilities.*

Comfort of waiting area / customer lounge.*

Condition of vehicle cleanliness and order of interior setting (e.g, Back view mirror, seats , steering wheel, A/C vent, Control buttons etc).*

How satisfied are you with our services.

The last time that you got your car service, did the service center deliver your vehicle at promised time?

Overall Experience at Toyota Dealership.*

Would You recommend someone about our dealership services.*

Do you intend to visit our dealership to service your vehicle?*

What would you recommend we do to improve our services or improve the customer's experience: