Customer Relation Management at Toyota Defence Motors:
Our Basic Responsibilities:
- To create a better & deeper bond with Toyota customers in Karachi so that they feel proud to be a part of the Toyota Family.
- Communicate A Positive Attitude.
- Identify Real Customer Needs.
- Provide & Satisfy Customer Needs.
- Ensure Customers Return By Exceeding Their Expectations.
Our Objectives:
- To provide single window to our customers where all their problems in time.
- To build a lifetime relationship with our customers.
- To keep customers informed about our products and services so that they keep coming back to us.
- To remind customers regarding service and periodic maintenance needs of their vehicles.
- To seek customer feedback so that we can continuously improve the products and services we provide.
- To attend to customer feedback immediately leading to long-term customer loyalty.
- To ensure swift & sure handling of Inquiries and complains.
- To open to every idea / suggestion to improve our services.
- To keep update with new information about our product and services.
- To promote environmental protection.
