Service Department aims to ensure existence of an adequate and effective service network through which quality service can be provided to maximum number of Toyota and Daihatsu customers nationwide for achieving customer satisfaction, optimizing dealers’ performance and supporting sales to enhance brand equity.
To ensure Quality Service, Toyota Defence Motors provides a vast infrastructure in terms of facility, manpower and equipment. Availability of trained technicians equipped with state of the art computerized diagnostic equipment and special Service Tools ensure repair quality. Our Service Station has a total number of 60 repair stalls/ bays (21 number General stalls and 30 numbers Body and Paint Stalls) to conveniently accommodate Toyota and Daihatsu vehicles for any Service need.
Much emphasis is laid on training and development of Service Staff at our dealership. Training courses are conducted for Technicians, Service Receptionists / Advisors and Managerial staff round the year at IMC Service Training Center.
In addition to a quality product, our Service department offers our valued Toyota and Daihatsu customers (amongst others) the following facilities and services in after sales:
- 1. Reliable Service / Quality Repairs.
- 2. Courteous and Professional dealing.
- 3. Comfortable environment.
- 4. Warranty Services.
- 5. Maintenance packages.
- 6. In- House repair facilities for a wide variety of repair jobs.
- 7. Genuine Parts and Toyota Motor Oil.
- 8. Towing Services etc.
- 9. Collision Damage Repairs / Insurance Services.
Customer Satisfaction is the corner stone of our policy. We at Toyota Defence Motors would like to make your Service experience pleasant and ‘hassle – free’ one. Our satisfied customers are our pride and strength and we value their patronage